ESRI SENTINEL KEY DRIVER

April 12, 2020 By:

Verify the Sentinel Key is attached and responding correctly Summary The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of the users’ licenses. If it does not print, the parallel port is misconfigured or bad. Translation Feedback How can we make this translation better? A window appears with the message: Be sure to select a ‘custom’ installation when prompted. What issues are you having with the site?

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How can we make this better? Related Information Sentinel Driver version 7. When the reboot is complete, plug in the USB hardware key.

How To: Verify the Sentinel Key is attached and responding correctly

Translation Feedback How can we make this translation better? Using the link in Related Information, download the Sentinel Driver, and save it to disk. The Sentinel driver is installed and running. Please rate your online support experience with Esri’s Support website.

Bug: Connecting to the License Server by way of Remote Desktop causes hardware key problems

However, the hardware key does not appear to be plugged into a parallel port on this system. How can we make this better?

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Contact a System Administrator for help to correct the parallel port communication. Do you want to Unsubscribe? Contact our Support Team. A window appears with senntinel message: The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of the users’ licenses. Get notified about latest updates to this technical article?

Contact Customer Service to exchange your key for a new one. Run the downloaded setup program. Please provide as much swntinel as possible. If it does not print, the parallel port is misconfigured or bad.

Select a custom install during the install process, and unselect ‘Sentinel Protection Server’, which is not required for ESRI products. Please try again in a few minutes. Be sure to select a ‘custom’ installation when prompted. When prompted, select Upgrade. What issues are you having with the site? Download and install the latest version of the sentinel driver.

How To: Install a USB hardware key

Do you want to Unsubscribe? Questions or issues with the site? Be certain that the USB key is still unplugged.

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Please provide as much detail as possible. Once the new key is received, contact Customer Service for a new license file based on the new Sentinel Key’s number. After removing these devices, recheck the Sentinel Key status to see if the key is now recognized.

Problem: Slim-type Sentinel SuperPro Hardware Keys are unable to transfer information

A final test of the key would be to install the key and the License Manager on another Windows system. Please rate your online support experience with Esri’s Support website. Request Case Start Chat. Translation Feedback How can we make this translation better?