April 7, 2020 By:

Follow these steps in the order presented to resolve the issue. Change the print mode setting Follow these steps to change the print mode setting and paper type selection. How do I resolve this issue? If the Power light blinks, the tricolor cartridge the cartridge on the left is the problem cartridge. If you did not install the HP software or no error message displays on the computer, continue to the solutions to solve your issue. Choose a different product series.

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See your browser’s documentation for specific instructions. If the cartridges are compatible, continue to Solution one: Use bottled or filtered water if distilled water is not available. Print a self-test report Follow these steps to print a self-test report.

Any warranty support needed would be completed by the r2400 party that sold the product. If the message ‘Print Cartridge Error’ displays on the computer, then the cartridge that is still in the product is the problem cartridge. Thoroughly clean the rubber rollers inside the product and the plastic rollers on the rear access door to remove any debris or buildup.

HP Deskjet D2400 Printer series Troubleshooting

Open download list Make sure that the type of paper listed in the Type is drop-down list matches the type of paper loaded in the product. We were unable to retrieve the list of drivers for peinter product. Open the cover on the product, and then wait for the carriage to move to the center of the product. Press the Power button to turn the product on. Europe, Middle East, Africa. Click Fileclick Print pritner, and then click Properties. Load paper If the product is out of paper, follow these steps to load paper.


This could take up to 3 minutes, depending on your computer and connection speed.

HP Deskjet D Printer series – Driver Downloads | HP® Customer Support

Repeat the reseating and cleaning steps If the problem is not resolved, repeat the reseating and cleaning procedures in the previous steps.

See your browser’s documentation for specific instructions. HP is compiling your results. If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If the message on the computer says that the cartridge you removed is Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

It matches the product: How hpeskjet are hpdeekjet with this reply?

Javascript is disabled in this browser. Hold the cartridge with the front of the cartridge pointed up slightly, and then insert the cartridge into the slot. Already have an HP account? Print a self-test report Print a self-test report to determine if the issue is resolved.


Clean the problem cartridge contacts Follow these steps to clean the cartridge contacts and the contacts on the carriage, inside the product. If there are no issues with the printout of the self-test report, then the issue is resolved.

Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth. Find the issue related to the error you are experiencing, and then follow the steps to resolve the issue.

Open the document you were trying to print, if it is not already open. If prinetr torn pieces of paper remain inside the product, more paper jams are likely to occur. Drivers may be in development so please check back at a later date or visit the product homepage.